Terms & Conditions
All cakes made and lessons booked by Kerry’s Bouqcakes are subject to the following terms and conditions:
All prices are non-negotiable and priced according to your exact design and the size of your cake/cupcakes or course content as advertised.
Following an enquiry, a quote is valid for 14 days. I cannot guarantee an order and time slot until a deposit has been paid. If more than 24 hours has elapsed since the quote please check availability before you place the order so as not to be disappointed.
Ingredients and Special Dietary Requirements
All my ingredients are of the highest quality and freshly prepared without the use of any preservatives. Product ingredients can include eggs, flour, cocoa, sugar, milk, margarine and butter. Note: if a colour other than cream is requested there will be food colour additives in the buttercream.
Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in my kitchen, so I cannot guarantee that any of my cakes are completely nut free.
Best before Date / Storage Conditions
Your cake or cupcakes are baked to ensure they are fresh for the date of your event, I cannot guarantee its quality if it’s consumed more than 24 hours after the event. My cakes are made entirely of natural ingredients, so they do not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.
Your cupcakes/cakes need to be kept at room temperature in a cool dry room and must not be refrigerated. Kerry’s Bouqcakes will not be held liable if items are not consumed during the recommended time frame or are stored in an incorrect manner. It is the purchasers responsibility to ensure the storage conditions are adhered to.
Some cakes and cupcakes contain inedible items. It is the client’s responsibility to ensure these are removed before consumption e.g. support dowels in tiered cakes, ribbons and cocktail sticks eg in the unicorn horns and mermaid tails.
Notice for Orders
To avoid disappointment please give as much notice as possible for your order. However, I will accept short notice orders subject to availability.
Each cake is made individually by hand, so although every effort is made to ensure consistency, small variations may occur from the design requested.
Deposits and balance
A non-refundable 50% deposit (total value of the cupcakes/cake & full delivery price) is required to secure your order and chosen date and time with Kerry’s Bouqcakes.
Once an order has been placed your deposit needs to be paid within 24 hours if not I reserve the right to cancel your order.
Kerry’s Bouqcakes retain the right to cancel the booking in exceptional circumstances beyond my control, such as fire or ill health, during which I will refund any money taken in full.
The deposit on placement of your cake order/lesson will be deducted from the total value of your order/lessons. Payment will be due on collection/delivery or on your first lesson. Deposits are non-refundable and non-transferable. Any changes in design, date and collection time are at the discretion of Kerry’s Bouqcakes and may not always be possible.
Collection and Delivery
Cakes can only be collected from my premises at a prearranged time and date. The collection address for all orders and courses is Cringleford, Norwich, United Kingdom and the full address will be sent to you on placement of your booking.
Cakes can be delivered subject to availability. Delivery charge is on application. It is your duty to examine the cakes/cupcakes upon collection/delivery to ensure that the order is complete and that the goods have not been damaged in transit.
You are required to enter full and accurate details for delivery including the name, address and postcode of the recipient. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.
If there is no one there to receive the delivery at the agreed delivery date and time, then it will be deemed a ‘Failed Delivery’. The item/s will be returned to Kerry’s Bouqcakes and you will be responsible for collecting the items from my premises in Cringleford. I am unable to refund the order cost or delivery charges for failed deliveries.
Courses / Workshops and Cupcake Parties
Bookings are made on a first come first served basis. A 50% non-refundable and non-transferable deposit is payable for all lessons and workshops. Your place is not secured until the deposit has been received. Please arrive 5 minutes before your workshop or lesson is due to commence to allow a prompt start. Please do not arrive any earlier than 10 minutes before as it may impact on the set-up time. A full refund will be offered if Kerry’s Bouqcakes has to postpone/cancel or rearrange a date due to exceptional circumstances.
Note – All courses are in English only.
Courses purchased online are only available via Kerry’s Bouqcakes website. They are not available for download. Once an order has been purchased you will be supplied with a password to allow you to access your course via a login service. It is vital that you correctly enter your email address as this is how you will receive your login and password details. Once purchased you can view the video as many times as you choose for a 2 year period, after this time the video link will expire. Please read the course content for each course carefully before you purchase it as no refunds will be made. Payment for the course is via PayPal.
Note – All courses are in English only without subtitles.
Kerry’s Bouqcakes VIP Cake Community
This group has been set up exclusively for those who have purchased Kerry’s Bouqcakes online courses or attended a course with Kerry’s Bouqcakes. The purpose of the group is to share ideas, photos and advice with other bakers. The rules are very simple, be nice and keep it cake related. Anyone breaking these rules will be instantly removed from the group without notice. This community is not for advertising your own or others products. You will be sent a link via email when you purchase a video. For other courses attended, Kerry’s Bouqcakes will send you an invitation to the group directly, provided you have supplied the relevant information.
All gift certificates must be paid for in full prior to postage and will be issued with an expiry date of 12 months from the date of issue. The date for redemption will not exceed the 12 month period under any circumstances. All gift vouchers are subject to the following cancellation policy. If a lesson is cancelled within 48 hours of the agreed date and time a charge of 50% of the purchase value of the voucher will be made. The course can be rebooked following payment of the 50% balance required based on the original voucher value.
I reserve the right to use any image of a cake/cupcakes made by Kerry’s Bouqcakes, including those made during a Course or workshop, for publication on social media and other publications.