Terms & Conditions
All fresh products, online courses and workshops purchased from Kerry’s Bouqcakes are subject to the following terms and conditions:
Please read carefully the following terms and conditions, they constitute a binding agreement between you and Kerry’s Bouqcakes. By accessing the website or by using any of its services, you signify your acceptance to these terms and conditions.
When using Kerry’s Bouqcakes for purchasing and viewing online courses or purchasing a product, you will be requested to read and tick the box indicating you have read, understood and agreed to accept the following terms and conditions. You must be at least 18 years old to accept the Terms and Conditions for yourself or on behalf of your child or a child in your legal care. If you are accepting those Terms and Conditions on behalf of your child, please be aware that you are legally liable and fully responsible for his or her use of this Site. Each registration is for a single user only.
All prices are non-negotiable and priced according to your exact design and the size of your cake/cupcakes or course content as advertised.
Following an enquiry, a quote is valid for 14 days. I cannot guarantee an order and time slot until a deposit has been paid. If more than 24 hours has elapsed since the quote, please check availability before you place the order so as not to be disappointed.
Ingredients and Special Dietary Requirements
All my ingredients are of the highest quality and freshly prepared without the use of any preservatives. Product ingredients can include eggs, flour, cocoa, sugar, milk, margarine and butter. Note: if a colour other than natural buttercream is requested there will be food colour additives in the buttercream. If you require more information about colour additives when considering placing an order please contact me to discuss. A list of food colours used is noted in the allergens section below.
Please be aware that although ingredients such as nuts and other allergens may not be in the products, they are still used in my kitchen, so I cannot guarantee that any of my cakes are allergen free. If you chose to place an order this will be at your own risk. I do not produce gluten free or dairy free products.
Allergens in bold: celery, cereals, crustaceans, eggs, fish, lupin, milk, molluscs mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites and tree nuts.
Professional Food Colours are used in the buttercream on Kerry’s Bouqcakes cakes which vary from product to product depending on the colour choices made. The food colour manufacturers state that various allergens are used in the factories producing the products and therefore cannot guarantee they are allergen free.
Food Colourants contain various ingredients and additives which can include the following. If you need information about specific colours for your order, please contact Kerry’s Bouqcakes.
Glucose/f/g/h, E162, E163, E170, E171, E172, E173, E174, E175, E180, E181, E202, E211, E330, E331, E406, E422,
Warning: The following E numbers may have an adverse effect on activity and attention in children: E110, E104, E122, E129, E102, E124 Corn Syrup, Sugar, Modified Starch, E100, E101, E102, E106,E107, E120, E123, E127, E128, E131, E132, E133, E140, E141, E142, E150, E151, E153, E154, E155, E160a/b/c/d/e/f, E161a/b/c/d/e
Best before Date / Storage Conditions
Your cake or cupcakes are baked to ensure they are fresh for the date of your event, I cannot guarantee its quality if it’s consumed more than 24 hours after the event. My cakes are made entirely of natural ingredients, so they do not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.
Your cupcakes/cakes need to be kept at room temperature in a cool dry room and must not be refrigerated. Kerry’s Bouqcakes will not be held liable if items are not consumed during the recommended time frame or are stored in an incorrect manner. It is the purchaser’s responsibility to ensure the storage conditions are adhered to.
Some cakes and cupcakes contain inedible items. It is the client’s responsibility to ensure these are removed before consumption e.g. support dowels in tiered cakes, ribbons and cake banners etc.
Notice for Orders
To avoid disappointment please give as much notice as possible for your order. However, I will accept short notice orders subject to availability.
Each cake is bespoke and made individually by hand, so although every effort is made to ensure consistency, small variations may occur from the colour and design requested.
Deposits and Balance of Payments
A non-refundable 50% deposit (total value of the cupcakes/cake and full delivery price if applicable) is required to secure your order and chosen date with Kerry’s Bouqcakes. Collection times will be agreed with Kerry’s Bouqcakes and is dependent on time slot availability on the date. During peak times (Christmas, Mother’s Day etc) there will be set collection times.
Once an order has been placed the deposit needs to be paid within 24 hours if not, I reserve the right to cancel your order.
Kerry’s Bouqcakes retain the right to cancel the booking in exceptional circumstances beyond their control, such as fire or ill health, during such times, a full refund of any monies paid will be made as soon as possible.
The deposit on placement of your cake order/workshop will be deducted from the total value of your order/workshop. Payment will be due on collection/delivery or on your first workshop.
Deposits are non-refundable and non-transferable. Any changes in design, date and collection time are at the discretion of Kerry’s Bouqcakes and may not always be possible.
Collection and Delivery
Cakes can only be collected from my premises at the prearranged time and date. The collection address for all orders is Cringleford, Norwich, United Kingdom and the full address will be sent to you on placement of your booking.
Cakes will only be considered for delivery on orders in excess of £250 subject to availability. Delivery charge is on application and dependant of time and distance to the venue. It is your duty to examine the cakes/cupcakes upon collection/delivery to ensure that the order is complete and that the goods have not been damaged in transit if we make the delivery. You are required to enter full and accurate details for delivery including the name, address and postcode. We will not be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied by you.
If there is no one there to receive the delivery at the agreed delivery date and time, then it will be deemed a ‘Failed Delivery’. The item/s will be returned to Kerry’s Bouqcakes and you will be responsible for collecting the items from my premises in Cringleford. I am unable to refund the order cost or delivery charges for failed deliveries.
Face to Face Workshops
Bookings are made on a first come first served basis. A 50% non-refundable and non-transferable deposit is payable for all workshops. Your place is not secured until the deposit has been received. Please arrive 5 minutes before your workshop is due to commence to allow a prompt start. Please do not arrive any earlier than 10 minutes before as it may impact on the set-up time.
Kerry’s Bouqcakes retain the right to cancel or postpone any workshop in exceptional circumstances beyond our control, such as fire or ill health, during such times, a full refund of any monies paid will be made as soon as possible if a suitable alternative date cannot be agreed.
Note – All workshops are in English only.
Online Digital Course
Distance selling rules for digital services do not apply to Kerry’s Bouqcakes Online Digital Courses. You are required to confirm you have read the terms and conditions prior to purchase as you have no right to a 14 day cancellation with these instant digital courses.
By ticking the box that you have read the terms and conditions prior to placing your order you are agreeing that you have read them and agree to the instant access. You will receive your order contract and access details by email once payment has been completed. Please read the course content carefully before you purchase it as no refunds will be made.
Payment for online courses is via the PayPal system. You can pay by PayPal account or as a PayPal guest using a credit or debit card. PayPal is available in most countries around the globe. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
Online courses purchased are only available for viewing via logging on to Kerry’s Bouqcakes website. They are not available for download. Once a course has been purchased you will be supplied with an email link to register your account. You will then receive a username and password to allow you to access your course via the login service on the website. It is vital that you correctly enter your email address as this is how you will receive your username and password details. Once purchased you can view the course as many times as you choose and when you choose for the lifetime of Kerry’s Bouqcakes.
If a course is removed from sale we will you will retain access to it for a minimum period of 2 years after it is removed.
Kerry’s Bouqcakes Online Courses are for individual use only. They are not to be used for teaching purposes or group viewing without the express permission in writing from Kerry’s Bouqcakes. They are not to be copied or shared amongst groups of people.
Note – All courses are in English only without subtitles.
Purchases outside of the UK
Where online orders are placed by Non-UK customers the prices displayed on Kerry’s Bouqcakes website will be deemed to represent the price in £ sterling. Sales outside the UK will be zero rated for VAT purposes in accordance with current HMRC regulations.
Products to countries outside the UK may be subject to import duty, taxes and any other State, Federal or National charges which may be imposed in the destination country all of which shall be the sole responsibility of the purchaser to pay and indemnify Kerry’s Bouqcakes from all such charges and any consequential costs and responsibility. We would suggest that you contact the relevant authorities in the destination country for locally specific information. Kerry’s Bouqcakes shall not be responsible for any charges that may be levied due to circumstances beyond our control such as customs exam fees or any other charges outside the normal remit of Kerry’s Bouqcakes. These charges apply to all Kerry’s Bouqcakes products unless specifically excepted, in the Company’s website and/or any other sales literature and offer notifications.
Kerry’s Bouqcakes Facebook Communities
These groups have been set up exclusively for those who have purchased Kerry’s Bouqcakes online courses or attended a workshop with Kerry’s Bouqcakes. The purpose of these groups is to share ideas, photos and advice with other bakers. The rules are very simple, be nice and keep it cake related. Anyone breaking these rules will be instantly removed from the group without notice. This community is not for advertising your own or others products or for posting any material that is detrimental to Kerry’s Bouqcakes business. You will be sent a link via email when you purchase an online course. For face to face workshops attended, Kerry’s Bouqcakes will send you an invitation to the group directly, provided you have supplied the relevant information.
All online course gift vouchers must be paid for in full via the website. The gift vouchers expire 12 months from the date of issue. You access the gift voucher via your account and you can either download or print off the voucher and give this to the recipient. We do not issue the gift voucher to the recipient.
Face to Face Workshop Gift Vouchers must be paid for in full via the website. The date for redemption will not exceed the 12 month period under any circumstances. All gift vouchers are subject to the following cancellation policy. If you cancel a workshop within 48 hours of the agreed date and time a charge of 50% of the purchase value of the voucher will be made. The course can be rebooked following payment of the 50% balance required based on the original voucher value.
Kerry’s Bouqcakes retain the right to cancel or postpone any workshop in exceptional circumstances beyond their control, such as fire or ill health, during such times, a full refund of any monies paid will be made as soon as possible if a suitable alternative date cannot be agreed.
Kerry’s Bouqcakes reserve the right to use any image of a cake/cupcakes or workshop taken by Kerry’s Bouqcakes for publication on social media and other publications.
The intellectual property rights in the Website, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes and any other right, are the sole property of Kerry’s Bouqcakes, or of third parties by whom Kerry’s Bouqcakes was licensed according to law. These rights apply, among others, to any textual and non-textual information, including images, graphic design, course material, data and its processing, the Website’s computer code and any other detail concerning its operation.
You may not copy, duplicate, distribute, sell market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without receiving Kerry’s Bouqcakes permission in writing.
Trademarks appearing on the Website (whether registered or not), the name of Kerry’s Bouqcakes and its trademarks as well as the Website’s Domain name – are the sole property of Kerry’s Bouqcakes.
We reserve the right to remove access to any online courses and access to the Facebook VIP groups if there are any breaches of Kerry’s Bouqcakes intellectual property rights with no recompense.
Deactivating an unused account- we reserve the right to deactivate your account if it has not been active for a period of 24 months or more, and to remove it from the database if no communication has been received from you for a further 3 months after deactivation has occurred.
We will not be liable to you for the failure of any equipment, data processing system or transmission link and will not be liable to you as a result of any down-time which may occur.
It is your responsibility to provide accurate personal information and to update your Personal Data as necessary to keep it accurate for us to complete your order. You acknowledge that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere on the Site.
It is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998.
It is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name and password..
You may not copy or encourage others to attempt to copy or make use of any intellectual property appearing on www.kerrysbouqcakes.co.uk for any commercial use or in any manner which would constitute an infringement of our copyright.
The computer, internet access and system operated by you and your ability to use the same may affect your ability to purchase any Products from our Site. You acknowledge and agree that any system requirements necessary to preview, and /or view and/or purchase any Products from our Site are your responsibility. We reserve the right to suspend or terminate your access to the Site or parts of it if at our sole discretion we believe you are in breach of any provision of this Agreement. If your access has been suspended or terminated you will not be permitted to re-register or to re-access the Site without our prior consent.
These Terms will be ruled by and construed in accordance with UK laws